Communication is a form of 'art'. ...An art form. Just try and explain to someone who is used to seeing their world from one perspective how to change what and how they see things - through the eyes of another. That person knows about what is out there. They may be very aware of how everything fits into place. What that person has not yet experienced is how to use their 'learned' knowledge into something of use to them.to fit into this present situation.
For instance a person dealing in sales may have a retail certificate. Yes they know how sales are conducted after the point of choice being confirmed. What they do not yet have is the practical working knowledge of how to use this retail certificate theory in another work related sales area. For instance a sales staff member re-learning their trade to become part of a Sales Markets sweep team. One that goes from business to business 'drumming up business'. Rather than working together to overcome a "knowledge argument" qualia the two 'sides' involved in the performance argument get into the non- progress mode and will not address conflict. One yell at the other and lets off steam, the other does not perform well with their tasks. Now they are in trouble.
While helping to diversify base line of the business I am working with a needs analysis was complied.
The following was found:
Primarily links between teams was of a low to very poor level.
- There was no sales coming in. The reasons were various, hard hitting. Overall this issue needed to be dealt with while simultaneously creating anew and building another sales team up.
- Other than a practically non-existent sales team the main thrust of the business did not know how business is garnered.
- The main business source of the income were simply being mismanaged by people with hidden agendas.
- In house training appeared one sided as performance issues were not being resolved.