Triggers releasing action.

Ethics and experiences change in the various cultures which make up the community the sales person is entering into. Other than being resilient while taking the lead there are five things are the same through out the sales persons speal.

The first is money.  Effectively the sales person is after it, the client simply does not want to spend it. Stalemate.  With a win loose situation who will dominate?

True sales people look for a way to listen to the client - after all they hold what you want - their purse strings. You, the sales person wins when the client feels like they have won by signing up to what you are selling.  Once this has occurred further non-time wasting follow ups and contact is important.

The second is that cheesy smile.  One that says "I'm gonna take you for a ride" While you cannot see my hands mind your wallet!

The third is just talking too much.  If you are talking you are not listening to the clients needs.  Your message becomes blurred and with out end. Your mouth is moving so fast you are unable to see what the client is missing.  The clients cameras may let dust in. Spiders may trigger things off.  These equal hidden cost factors that the client happily pays for. What if your company has dust free entry camera.  Or can supply a cleaning and debugging service for the camera area.

While the sales person technique includes appraisal and analysing the clients needs - their own need for a close of sale might override common sense -intruding on a delicate close of sale threat.   When a sales person effectively shows the " I am not rushed but I do have other appointments" attitude from the start and has mentioned a time allotment such as ".. What about spending five minutes to show me what you are talking about?"  Spend just five minutes. Once achieved and done suggest that for a better understanding of the situation make a  positive affirmation to return either on Monday afternoon or Tuesday morning. Meanwhile you will forward information that will be helpful.

Now get out and do it. Exit with grace and confidence that you have not wasted your clients time. Make notes and critically review the time you have spent.  Pass on the information.  Make the experience worth while for both you and your client.

What time was that?

Were you late, barging in through a busy sales time, did you talk too long, waste to much time?

Waste time you loose the opportunity, waste time management skills and literally kill the opportunity of furthing that lead while nullifying the request for a referral. 

An horrific encounter with no time to spare.

 When you enter through the door way to your next appointment which would you rather encounter!

 You have to
 admit that one sales person dream is  another ones nightmare!

When your focus is on friendly gestures do not forget that they must include the following :

•  your own, 
•  the direct person you are aiming to talk too or are currently talking with,
• All the others around you.

Before proceeding with the sales pitch for an interview time stand back allowing others to come forward - especially as they are either paining customers waiting to be served, or someone waiting for the person you are approaching either to work with them directly of for them.

Friendly gestures may be considered a waste of time when you are rambling on after the other person has basically said "NO".  That No may be the end of their conversation time allotment.

At this point make a judgement decision. Take that persons lead but still be the leader within the conversation.  Allow the client to be busy while creating a way to call back at another time. Initially when you shook hands  names were swapped. right. Use the clients name when you are allocating your precious time to call on them.  ie.  "Susan. I will be back on either Monday afternoon or Tuesday morning next week.  Either way I would be happy to email you some addition information on [Focus your target information topic here]... Tomorrow I will phone you and conform the time."

Say a cheery goodbye and be on your way to the next call.

Remember Sales all boils down to - time'.  Waste theirs and they will not be happy - neither you nor your company representatives will be welcome back.  Waste your own and you will not have time for you next sale.

What a difference a day makes.

Confidentiality equals trust. When trust is gone because of confidentiality leaks what do people expect to happen?

Today was a good example.

The new Sales Person arrived. The owner of the company I am with explained about confidentiality. What was expected, the boarders and boundaries. No issue there. A confidentiality agreement was given out for the Sales person to read. When he felt confident and at ease with it he could sign or leave.

Mean while the owner looked for drawing pins could not find them in the neat tidy and packed stationary cupboard, so requested they be found.  Took 1 second to walk there, 0.1 second to reach in and get them and 2 seconds to get them back to where the owners was showing those in the office the map if the state. A very brief overview was given. Some questions asked - others not. The map is now pined up where we all can see this out lined section.

While reading the new salesman got back to reading the confidentially agreement an old sales person turned up. The owner of the company hit the roof at every one. drumming into everyone's head confidentiality, demanding answers to questions only one person had obtained to information.

Finally that person had to leave as they had an appointment.

The new sales man asked other questions. Once again was told

• how he and the developing sales team fitted into the company.
• how the sales team levels re commissions was to work.
• who to give the paper work too the next morning so that back up support was able to be organised, given and sent through. 
• what the owners expectations are. 
• what four questions to ask prospective consumers. 
• who not to seek out to ask re becoming a consumer of the companies goods [ primarily as these consumers already were the companies consumers]
• that the company would expect to see him again at 0900hrs the following day.

Now we are all holding our breath waiting for tomorrow.  What a difference a day makes!

Leadership knowledge comes from many venues in our lives. When you pass this information over where exactly have you got it from?  Everything we learn is retained within our cranium computer on a subliminal level.  Way in the back of the subliminal is our ethos on life, how we treat it and why we do things the way we do.

That said at the Leadership Training I attended [October 2011] Charlie Bear involved the audience in dialogue through many things. For example Charlie talked and showed the audience about business cards. I had seen most of this before in pieces.  Charlie joined all the dots. I remembered having used all these pieces over time.  Not as smooth as Charlie but I had used them for various things. Primarily to attain information about people I needed to re-contact with.

In my daily working life I introduced a new sales person into our team.

Firstly we went over the personal journal he is to keep.  How the tax man loved receipts. The receipts value when negatively gearing the sales income.

From this point we travelled through a approaching business. What the company we both work for want from him.  His daily log books, sales information updates, further procedures and so forth.

The part of the pre-induction I lead up to, then showed the new sales man that captured his attention was how and why to share contact information.  So simple and yet effective.  As I said I have used this with out knowing why or where I had the experience and information given to me. The lack of memory on my part relates back to a head injury twenty years ago.  Hence why I know that what goes in and is practised becomes subliminal. Charlie prompted my subliminal memory to associate what I had seen with what I had done. Hence the reason why I confidently showed the new sales person.

Today he starts. Tomorrow at nine I expect to see some contact details. These contact details will then be processed.  In the future these contact details will have commission dollars connected to them.