Knowing your product

People who lie or those spreading maliciousness gossip will get caught out.  With today's internet is there really anywhere you can hide once your credibility has vanished?

Yes. People will buy from positive and credible  people.  Anything negative will tend to make those you are talking to hurray away in haste.  But once you have lied or gossiped people stay away from you in droves. Think about it : If you have lied about one thing, or gossiped about another person or business what do they think you are going to do about them?  And you really want to sell something to them.  All I can say is keep at it you may be successful.

Here's what you do.

Should you find that there has been a slip up go back and correct it.  Your reputation may suffer for a while but do not do the same things twice.  Hand the sales opportunity over to someone else before you do this again. Your reputation is the only thing that counts when selling. It is your honesty and therefore your reputation that sells to the client.

There will be times that you are asked a question by the client, other times when you think that there is a product or service that may be just what the client needs. The client has outlined what they want, you have spent time listening, you know that time is money... effectively your money.  STOP right here.  Allow the customer to hear you out.  Make a follow up time so that you can find out further information with regard to what the customer wants.  Will it suit their needs expressed as it is , be tailor made for the clients needs? or even not suit at all.  Now YOU get back to the client and let them know.  Even arrange to bring in the expert in that field.

The reason is easy :-  T.R.U.S.T.

Are you coming back?

When a negative bias has been adopted and someone says to you "Why should I believe these fantastic claims?" as a question form what they are actually indicating is that they are actually willing to at least listen to the argument and any evidence that you have.

In peoples minds, sometimes even when they know something is there, happening, unfolding right in front of their eyes, they will doubt it. Negative inputs being easier to believe than positive transparent visualizations it is up to the sales person to change these negatives into being positive trust factors.

How you approach and connect with the prospective consumer is all a matter of communication factors.  These include the indirect ones, the male verses female ones, even bring in with you that feeling of having a positive atmosphere surrounding you in which others want to enter.

Effectively take the time to build the trust of both you and the company you represent.  Call back, drop information and newsletters when asked to them. Let the consumer know that you may not have the appropriate skill level to answer the questions straight away.  However the good news is that it is up to you to bring a representative of your company to them who has the information. Arrange a mutual time for all three of you to be there and discuss the issues raised.

Commission wise, straight off there may be other factors that influence the sale not going through straight away, however your honesty will be less questioned, your approach will receive a friendlier acknowledgement and your presence will be accepted with less stress , greater balance, all round.




Reference
Leon James University of Hawaii